Last Updated: October 29, 2025
We take your privacy seriously - here's how we handle your info
Privacy policies can be a real snooze-fest, but stick with us here. At QuantyraForge, we're not just about tweaking engines and cranking out horsepower - we also care about keeping your personal stuff safe.
When you bring your ride to our shop at 1847 Industrial Way Unit 5 in Vancouver, or when you reach out through our website, you're trusting us with information. We don't take that lightly. This policy breaks down what we collect, why we need it, and what we do (and don't do) with it.
Right, so here's the deal. We collect info that helps us fix your car and keep you posted about service updates. Nothing sketchy, just the basics:
Look, we're not collecting data just for kicks. Everything we gather serves a real purpose:
We need your contact info to schedule appointments, update you on repairs, and let you know when your car's ready to rip. Vehicle details help us order the right parts and apply the correct tuning profiles - you don't want a Civic map on your Supra, trust me.
Canadian law (PIPEDA specifically) requires us to keep certain records. Plus, if there's ever a warranty claim or recall, we need accurate service history on file. It's not just bureaucracy - it protects both of us.
When we track common issues or popular service requests, it helps us stock the right parts and train our techs on what matters. We analyze trends but never in a way that identifies individual customers.
Occasionally we'll send maintenance reminders or info about new services we're offering. Don't worry - we're not gonna spam you with daily emails. That's annoying, and we've got cars to fix.
Security's a big deal for us - just like we wouldn't leave your keys on the counter, we don't leave your data exposed.
Only employees who actually need your info to do their job can access it. Our mechanic fixing your brakes doesn't need to see your credit card number, so they can't. Simple as that.
We're not in the business of selling customer lists or sharing your data around. But there are a few situations where we might need to pass info along:
Sometimes we work with specialty suppliers or subcontractors - like if we need a custom fabrication or specific dyno time. They'll only get the info needed to complete that specific job, and they're contractually bound to keep it confidential.
When you pay by card, that transaction goes through a secure payment gateway. They handle the sensitive financial stuff so we don't have to. These companies are heavily regulated and take security seriously.
If we're legally required to share info (like a court order or government investigation), we'll comply. But we'll notify you first unless we're prohibited from doing so. We've never had to do this yet, and hopefully never will.
We DON'T sell or rent your personal info to third parties. Period. We're not gonna hand your email over to some marketing company or share your phone number with random businesses. That's not our style.
Yeah, we use cookies. Not the chocolate chip kind (though those are great too), but the digital ones that help our website work better.
These keep the site functional - remembering items in your quote request, keeping you logged into the customer portal, that sort of thing. Without these, the site basically doesn't work, so they're not optional.
We use basic analytics to see which pages get the most traffic and where folks are coming from. This helps us figure out what info people actually want to see. All this data is anonymized - we're looking at trends, not tracking individuals.
You can disable cookies in your browser settings if you want. Just know that some parts of the site might not work as smoothly. Most browsers also have a "Do Not Track" setting we respect.
It's your data, and you've got rights. Here's what you can do:
Wanna know what we've got on file about you? Just ask. We'll provide a copy of your personal data within 30 days. There's no charge unless your request is really complicated or repetitive.
If something's wrong - maybe we've got an old phone number or outdated address - let us know and we'll fix it. Accurate records help us serve you better anyway.
Want us to wipe everything? We can do that, with a couple caveats: we need to keep certain records for legal/tax purposes (usually 7 years), and we'll retain basic transaction history for warranty claims. But we'll delete everything we're not legally required to keep.
Don't want service reminders or promotional emails? No problem. Every email we send has an unsubscribe link, or just tell us directly. You'll still get essential communications about active service appointments though.
If you think we're handling your data inappropriately, speak up. We'll review our practices and make changes if needed. You also have the right to lodge a complaint with the Privacy Commissioner of Canada.
We don't hoard data forever. Here's our general retention policy:
After these periods, we securely delete or anonymize your info. "Securely delete" means actually wiping it, not just hitting the trash icon. We use data destruction protocols to make sure deleted data stays deleted.
Our services are aimed at adults who own vehicles. We don't knowingly collect info from anyone under 16. If you're a parent and think your kid has somehow given us their personal info, let us know and we'll delete it immediately.
That said, if you're bringing your teen's car in for service, we'll need to deal with you (the legal guardian) for all the paperwork and payments. Makes sense, right?
We're based in Vancouver, BC, and all our operations are Canadian. Your data lives on Canadian servers and doesn't typically leave the country.
Occasionally, we might use cloud services or software providers that have servers in other countries (usually the US). When we do, we make sure they meet Canadian privacy standards and have appropriate safeguards in place. We're compliant with PIPEDA requirements for cross-border data transfers.
If you're visiting from outside Canada and using our website, your data will be processed according to Canadian law. By using our services, you consent to this.
We work hard to prevent security breaches, but let's be real - no system is 100% hack-proof. If the worst happens and there's a breach that affects your personal info, here's what we'll do:
We've got incident response protocols in place and regularly test them. Prevention's the best cure, but we're prepared if something goes sideways.
Things change - laws get updated, we add new services, technology evolves. When we need to modify this privacy policy, here's how we'll handle it:
We recommend checking this page occasionally, especially if it's been a while since your last visit. The current version always applies to your use of our services.
If something here doesn't